Refund Policy of OutMazed® Tourism

At Outmazed Tourism, we are committed to providing the highest level of service and transparency regarding refunds. This policy outlines the conditions, eligibility, and processing times for refunds.

1. Eligibility for Refunds

Refund requests will be evaluated based on the type of service booked:

a) Private Jet Services

• Full Refund: Cancellations made at least 7 days before departure.

• Partial Refund (50%): Cancellations made between 3 to 6 days before departure.

• Non-Refundable: Cancellations made less than 72 hours before departure or in case of a no-show.

b) Luxury Travel Packages & Hotel Bookings

• Full Refund: Cancellations made at least 14 days before check-in, subject to hotel policies.

• Partial Refund (50%): Cancellations made 7 to 13 days before check-in.

• Non-Refundable: Cancellations made less than 7 days before check-in or during peak seasons.

c) Excursions, Yacht Rentals, and Other Tourism Services

• Full Refund: Cancellations made at least 7 days before the service date.

• Partial Refund (50%): Cancellations made 3 to 6 days before the service date.

• Non-Refundable: Cancellations made less than 72 hours before the service date.

Force Majeure & Unforeseen Circumstances

• If services are canceled due to natural disasters, government restrictions, or other uncontrollable events, refunds will be issued in accordance with supplier policies.

• In such cases, we may offer rescheduling options instead of refunds, depending on availability.

2. Administrative Fees

• A processing fee of [2%] may be deducted from eligible refunds to cover administrative costs.

• For third-party bookings (hotels, flights, yachts, etc.), refund processing fees may vary based on the supplier’s terms.

3. Refund Processing Time & Method

• Refunds will be processed only through the original mode of payment.

• Refunds will be completed within 10 to 45 days, depending on the issuing bank of the credit card.

• Customers will receive an email confirmation once the refund is processed.

4. Non-Refundable Cases

Refunds will NOT be issued in the following cases:

• No-shows for flights, accommodations, or scheduled services.

• Cancellations after the allowed period for each service.

• Peak season and promotional bookings marked as non-refundable.

• Service disruptions due to customer negligence, incorrect booking details, or failure to meet travel requirements (e.g., visa issues).

5. How to Request a Refund

To initiate a refund request, please contact our support team with your booking details:

• Email: info@outmazedtourism.com

• Phone: +97142235534

• Live Chat: Available on our website

For any further assistance, feel free to reach out to us.